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Claims Procedure

To assist in claiming a replacement, please follow the steps outlined below:

Kindly fill in and attach the following details:

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  • Order number:
  • Contact number:
  • Package delivery date:
  • Packed by (person who packed - available on the shipping carton):
  • Shipping label (where address is mentioned):
  • Details about the problem:

Things to Attach:

  • A video of the shipment being opened.
  • Individual photos of the damaged product(s) in different angle.

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Important: Claims should be submitted within 24 hours of delivery. Claims submitted without all the above information within this timeframe will not be processed.

Our claims team will review your submission and get back to you within 72 working hours.

We understand how important it is for you to receive your items in excellent condition, and we appreciate your cooperation in this process. Should you require any assistance, please do not hesitate to contact our customer service team.